Listings kept current
Products, prices and stock levels updated on your website and marketplace accounts, so what customers see is what you can sell.
Manage
eCommerce management services in Dubai
Get a dedicated eCommerce manager for your business. While you focus on brand building, marketing and sales, we run the day-to-day operations: products, prices and stock kept up to date, every order followed from checkout to delivery, and customer enquiries answered on WhatsApp and email.
Your store, run every day, by one person who knows it
Growing online brands rarely outgrow demand first. They outgrow the hours in the day: listings that drift out of date, orders that need chasing, messages that wait until the evening, and stock that runs out before anyone notices. Our eCommerce management service puts a dedicated manager on those jobs, working alongside our fulfilment team in Dubai, so the operation keeps pace with your sales.
Orders followed to the door
Every online order managed from the moment it is placed through to delivery, with payments and deliveries followed up.
Customers answered
Customer enquiries handled on WhatsApp and email, in your brand's voice, so buyers are not left waiting.
Stock under control
Stock watched and replenishment flagged in time, with customer and order records kept organised.
One manager across every channel
Most brands in the UAE sell in more than one place: their own Shopify or BigCommerce store, plus Amazon and Noon. Each channel has its own listings, its own stock figure and its own order queue, and keeping them in step is daily work.
We provide eCommerce management across platforms including Amazon, Noon, Shopify and BigCommerce, and other platforms on request. Your eCommerce manager works in all of them, so a price change or a stock update is made everywhere it needs to be.
Why it works best alongside fulfilment
eCommerce management is an addition to our order fulfilment service, for brands that want the whole operation handled. When your stock is in our Dubai warehouse, the person updating your listings can see what is actually on the shelf, and the person answering a "where is my order?" message can see the parcel's status, without chasing anyone.
The result is one team, one set of records, and one WhatsApp conversation for everything between your product page and your customer's door.
What stays with you
You keep ownership of your brand, your accounts and your decisions. Marketing, advertising and brand building stay with you; so do the final calls on prices, promotions and what to reorder. Your eCommerce manager carries out those decisions, keeps the operation running in between, and flags anything that needs you.
What it costs
eCommerce management is priced as a monthly retainer plus 2% of your total sales.
The retainer depends on how many channels and products you have, your order volume, and the jobs you hand over. We agree it after a short requirements discussion, before you commit.
This is an estimate. Your actual cost is confirmed after a detailed discussion of your requirements.
What your eCommerce manager handles
- Updating products, pricing and stock on your websites and marketplace accounts
- Managing online orders from order through to delivery
- Responding to customer enquiries via WhatsApp and email
- Following up on payments and deliveries
- Keeping customer and order records organised
- Keeping on top of stock and replenishment
How it works
- 01
Requirements call
Tell us where you sell, how many products and orders you handle, and which jobs you want off your plate.
- 02
Proposal and pricing
We confirm the scope and send your cost: a monthly retainer plus a percentage of sales.
- 03
Handover
You give us access to your store and seller accounts, and we agree your rules: tone of voice, approvals, escalations.
- 04
Daily operations
Your eCommerce manager runs listings, orders, enquiries and stock every day, and comes to you for the decisions that are yours.
eCommerce management: common questions
What does an eCommerce manager do?
An eCommerce manager runs the day-to-day operations of an online store. At MaxCommerce that means updating products, pricing and stock, managing orders through to delivery, answering customer enquiries on WhatsApp and email, following up on payments and deliveries, keeping customer and order records organised, and keeping on top of stock and replenishment.
How much does eCommerce management cost in Dubai?
MaxCommerce charges a monthly retainer plus 2% of your total sales. The retainer depends on your channels, products, order volume and scope, and this is an estimate: your actual cost is confirmed after a detailed discussion of your requirements.
Which platforms do you manage?
We provide eCommerce management on Amazon, Noon, Shopify and BigCommerce, and on other platforms on request. One eCommerce manager works across all the channels you sell on.
Will I get a dedicated eCommerce manager?
Yes. Your store is looked after by a dedicated eCommerce manager who learns your products, your customers and your rules, so you are not explaining your business to someone new each time.
Do you handle marketing and advertising?
No. eCommerce management covers operations: listings, orders, customer enquiries, payments, records and stock. Brand building, marketing, advertising and sales stay with you, which is exactly what the service frees you to focus on.
Do I keep control of my store and seller accounts?
Yes. The accounts stay yours and we work through the access you give us. You set the rules, such as tone of voice and which decisions need your approval, and final decisions on prices, promotions and purchasing remain yours.
How do I get started?
Message us on WhatsApp with where you sell, roughly how many products and orders you handle, and the jobs you want taken off your plate. We arrange a requirements discussion and send your pricing.
Get your evenings back
Tell us where you sell, how many orders you handle and what takes up your day. We will set out what your eCommerce manager would take on and what it costs.